Delivery Information

 

To provide our customers with accurate delivery information, we use both UPS and Royal Mail to make sure that your order arrives with you safely and on time. Our partnership allows us to ship parcels from our head office in Norfolk to customers across the UK.

We’ve tried to simplify our delivery information and shipping terms as much as possible but should you have any questions, please contact us and we will advise you the most efficient and cost-effective shipping options available.

 

Next Day or Urgent Orders

 

If your order is urgent and you need delivery urgently please contact us. This is because with the current delivery situation, UPS will not guarantee any orders for next day, most are still delivered next day however they no longer make guaranteed or timed deliveries due to the current shortages and restrictions they are facing.

We don’t currently hold stock of every item shown on our website.

Urgently need your order? Always check with our sales team before placing your order to make sure we’re able to meet your requirements.

Please note we do not currently hold stock of every item on our website.

If there are any items on your order that are currently out of stock with a long lead time, a member of our sales team will contact you and let you know the expected delivery date.

 

UK Delivery Information

 

Our main delivery provider is UPS, we only use Royal Mail for smaller orders that can be posted.
All packages shipped with UPS are sent on a Standard delivery unless otherwise specified.

UPS Standard:

(Typically 2-3 working days from receipt of order)

Free Delivery:

Free UK delivery is available for orders over £100+VAT. Free delivery is made using an economy service only and is only available to customers who purchase through the website.

Collection:

All customers are welcome to have their order collected by another courier of their choosing, or come to our trade counter in Norwich to collect their order in person. We ask that customers advise us in advance that they’re planning to collect their order so that we can make sure the order is complete before being collected.