**PLEASE NOTE FREE CARRIAGE ON ORDERS ONLY APPLIES TO ORDERS PLACED THROUGH THE WEBSITE AND FOR ITEMS BEING SENT WITHIN ENGLAND AND WALES.
**PLEASE NOTE: WE DO NOT HOLD STOCK OF EVERY ITEM ON OUR WEBSITE - PLEASE CONTACT US FOR STOCK LEVELS.
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To provide our customers with accurate delivery information, we use both UPS and Royal Mail to make sure that your order arrives with you safely and on time.
Our partnership allows us to ship parcels from our head office in Norfolk to customers across the UK. We’ve tried to simplify our delivery information and shipping terms as much as possible, but should you have any questions, please contact us and we will advise you the most efficient and cost-effective shipping options available.
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WE DO NOT HOLD STOCK OF EVERY ITEM ON OUR WEBSITE
If there are any items on your order that are currently out of stock, a member of our sales team will contact you with an expected delivery date. Should you want to know before placing an order, please contact us.
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Urgently need your order? Always check with our sales team before placing your order to make sure we are able to meet your requirements.
NEXT DAY OR URGENT ORDERS
If your order is urgent and you need delivery urgently, please contact us. Due to ongoing delivery disruption, UPS will not guarantee any orders for next day, most are still delivered next day however they no longer make guaranteed or timed deliveries due to the current shortages and restrictions they are facing.
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UK DELIVERY INFORMATION
Our main delivery provider is UPS, we only use Royal Mail for smaller orders that can be posted.
All packages shipped with UPS are sent on a Standard delivery unless otherwise specified.
UPS Standard:
(Typically, 2-3 working days from receipt of order)
£7.50 + VAT (Mainland UK)
£17.50 + VAT (Scotland, Northern Ireland, Channel Islands, Isle of Man)
Free Delivery (UK Mainland ONLY):
Free UK Mainland delivery is available for orders over £150 + VAT. Free delivery is made using an economy service only and is only available to customers who purchase through the website.
Collection:
All customers are welcome to have their order collected by another courier of their choosing or can come to our trade counter in Norwich to collect their order in person. We ask that customers advise us in advance that they’re planning to collect their order so that we can make sure the order is complete before being collected. Please contact us to arrange this.
