Is there a minimum order value?
We do not specify a minimum order, however there is a carriage charge payable for any order under £100 (exclusive of VAT).
Delivery is free of charge for all orders over £100 (exclusive of VAT), please see our Delivery Information page for more details
Are my personal and credit card details safe when ordering online?
Yes, absolutely. We take security of your details very seriously. Payments are made via a trusted and secure system for online payments. We also have an SSL Certificate for further piece of mind and security. Your card details are secure and we never pass any of your details on to a third party.
Can I have my order delivered to a different address?
Yes. There is an opportunity for you to enter delivery details on the address page of the checkout.
If I order after 10am when will I receive my delivery?
We will endeavour to despatch goods the same day if ordered before 10.00am on any working day. However during busy periods this may take up to 48hrs.
Orders placed at the weekend or on Bank Holidays will be despatched on the next working day. Please see our delivery tab for delivery times outside UK mainland.
How will my order be delivered?
Packages will be delivered by UPS or for smaller items by Royal Mail.
How will my order be packaged?
All fittings are supplied in a strong cardboard box and pipe will be despatched with a polythene cover. Attached to this will be your VAT Invoice and Delivery Note.
What if I have ordered the incorrect items?
If you have made an error with your order, please contact us on 01603 403190 with you order number to hand, so that we can make arrangements make alterations to or collection of your order.
Do you offer a discount for larger orders?
Yes, although this may depend on the goods in question and the value of the order. Please contact us on 01603 403190 or you can email us at firstname.lastname@example.org with your specific enquiry.
What if I have a dispute or query with my order?
Please contact us as soon as possible on 01603 403190. We pride ourselves on our customer service and will resolve matters as soon as possible, every customer and every order is important to us, regardless of whether your order is for £5 or £5,000. For delivery queries please call us on 01603 403190
Where can I get an invoice for my order?
Just log into your account and view your order history. From there you can print a VAT invoice.
What if I have a question that is not answered here?
Please do not hesitate to email us at email@example.com or telephone us on 01603 403190 with any other questions that you may have.